Rubbermaid Commercial and Abco Pro partnered with Strike to revolutionise Queensland Health’s operations by delivering secure, lockable iPad 10 mounting solutions for their medical-grade trolleys and cleaning carts.
Project Overview:
Queensland Health required secure, lockable iPad 10 mounting solutions for their trolleys and cleaning carts. The project involved a partnership between Strike, Rubbermaid Commercial, and Abco Pro to develop and supply 45 units of customised mounts and cradles under tight deadlines.
The Challenges:
Custom Design Needs: Queensland Health required specific modifications, such as no integrated charging, to fit their operational protocols.
Logistics and Production: Strike's cradles are made to order, requiring precise coordination to meet delivery deadlines.
- Client Communication: Addressing questions from multiple stakeholders while resolving technical and logistical enquiries.
Solutions Provided:
1. Customised Mounting Systems:
Flexible RAM arms (RAM-B-101U-C) and lockable iPad holders (AL-STKLLKH1A10.9) tailored to client specifications. Added optional locking knobs (RAP-S-KNOB3U) for enhanced security against tampering.
2. Iterative Communication:
Adjusted designs based on feedback and removed USB-C cables. Provided video demonstrations and real-time support to address technical queries.
3. Efficient Order Fulfilment:
Produced 45 custom cradles within the 2-3 business day timeframe. Ensured prompt shipping and clarified packaging details for easy implementation.
Key Milestones:
Initial Quote and Feedback: Strike delivered a detailed quotation and responded to specific feedback on security features and cable requirements.
Client Approval: Following iterative adjustments, the client approved the final design and placed an order for 45 units.
Delivery and Support: Strike ensured timely delivery, provided bulk-packaged keys for ease of distribution, and expressed interest in follow-up feedback to refine the product for similar use cases.
The Results:
Delivered 45 fully customised units to Queensland Health, meeting all operational requirements and deadlines.
Strengthened partnerships with Rubbermaid Commercial and Abco Pro, demonstrating Strike’s adaptability and customer-centric approach.
Opened opportunities for future collaborations through positive client experiences and proactive engagement.
Testimonial:
“Strike’s ability to adapt and deliver customised solutions under strict timelines has been invaluable. Their communication and attention to detail ensured our client’s needs were met seamlessly.” – Abco Pro